tg339: Privacy Policy
How tg339 handles your personal information — clearly explained for Bangladesh players.
Last updated: 9 November 2026Who Runs tg339
tg339 (referred to in this document as "we", "us", or "tg339") operates the online gaming platform at tg339.asia. This Privacy Policy applies to all visitors, registered players, and anyone who contacts our support team. It covers every touchpoint: the website, the tg339 Android app, and any communications we send you.
By creating an account or continuing to use tg339.asia, you confirm that you have read and accepted the terms set out here. If you do not agree, please do not proceed with registration.
Information We Collect
We collect information in two ways: directly from you, and automatically through your use of the platform. The table below shows the main categories.
| Category | Examples | Collected When |
|---|---|---|
| Account & identity | Full name, date of birth, mobile number, email address | Registration, KYC verification |
| Financial data | bKash/Nagad/Rocket/Upay mobile number, transaction reference, deposit and withdrawal amounts | Deposits, withdrawals |
| Identity documents | NID card, passport, or driving licence scan | KYC review before first withdrawal |
| Device & usage | IP address, device model, browser type, session timestamps, pages visited | Automatically, on every visit |
| Gaming activity | Games played, bets placed, win/loss history, bonus redemptions | During active play |
| Support communications | Chat transcripts, messages sent via live chat | When you contact support |
We do not collect your bKash PIN, bank card CVV, or any authentication credentials. Those stay between you and your payment provider.
Why We Process Your Data
tg339 processes your personal data only for specific, legitimate reasons. We do not sell player data to third-party marketers.
- Running your account: Creating and managing your tg339 player account, including login authentication and session management.
- Processing payments: Facilitating deposits via bKash, Nagad, Rocket, and Upay, and crediting withdrawals within our stated timeframes.
- Identity verification (KYC): Confirming your identity before your first withdrawal, as required by our operating terms.
- Fraud prevention and security: Detecting suspicious login attempts, unusual betting patterns, or multi-account activity.
- Responsible gaming: Monitoring play patterns to identify players who may need a cooling-off period or self-exclusion support.
- Customer support: Responding to your queries via 24/7 live chat and resolving account disputes.
- Improving the platform: Analysing aggregate, anonymised usage data to improve game loading speeds, payment flows, and the mobile app experience.
- Promotional communications: Sending bonus offers and reload promotions — only if you have opted in. You can opt out at any time from your account settings.
Payment & KYC Data
When you make a deposit, tg339 records the mobile wallet number you used, the transaction amount in BDT, and the reference code returned by the payment gateway. This data is necessary to reconcile your account balance and investigate any failed transactions.
KYC documents (NID, passport, or driving licence) are reviewed within two hours of submission. Once your identity is confirmed, the original document images are stored in encrypted storage. Only authorised compliance personnel can access them.
Cookies & Tracking
tg339.asia uses cookies and similar technologies to keep your session active, remember your preferred language, and measure page performance. We use three types:
- Essential cookies: Required for login sessions and payment flow. These cannot be disabled without breaking core functionality.
- Analytics cookies: Anonymised data on page views, click paths, and app download rates. We use this to fix slow pages and improve navigation.
- Preference cookies: Store your display settings and notification preferences within the platform.
We do not use third-party advertising cookies or share your browsing data with ad networks. You can clear cookies from your browser or app settings at any time, though this will log you out of your session.
Who We Share Data With
tg339 shares your personal data only where it is strictly necessary. The categories of recipients are:
- Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction details needed to complete your deposit or withdrawal. They operate under their own privacy policies.
- Game providers: Providers such as Evolution, Pragmatic Play, PG Soft, JDB, CQ9, Ezugi, and FA Chai receive a session token to launch games. They do not receive your personal identity information.
- Cloud & infrastructure providers: Servers and databases that host tg339 are operated by contracted providers under strict data processing agreements.
- Legal and regulatory bodies: If required by a court order or applicable law, we may disclose data to enforcement authorities. We will notify you unless legally prohibited from doing so.
We never sell, rent, or trade your personal data with any organisation for their own marketing purposes.
How Long We Keep It
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| Transaction records | 7 years from each transaction date | Financial audit requirements |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Support chat logs | 2 years from each conversation | Dispute investigation |
| Session & device logs | 90 days | Security monitoring |
| Marketing opt-in records | Until you opt out, then deleted within 30 days | Consent tracking |
Your Rights
As a tg339 player, you have the following rights over your personal data. Contact our support team via live chat to exercise any of them.
We respond to all data requests within 30 days. Identity verification may be required before we action a request.
How We Secure Your Data
tg339 uses industry-standard technical and organisational measures to protect player data. These include:
- TLS 1.3 encryption for all data transmitted between your device and our servers.
- AES-256 encryption for sensitive data at rest, including KYC document storage.
- Role-based access controls — only authorised staff can access personal information, and only as much as their role requires.
- Automated login monitoring to flag unusual access attempts, such as logins from new locations or repeated failed passwords.
- Regular security reviews of our payment integration with bKash, Nagad, Rocket, and Upay.
No system is entirely immune to risk. If a data breach occurs that is likely to affect your rights, we will notify you promptly via the mobile number or email address on your account.
Players Under 18
tg339 does not knowingly collect personal data from anyone under the age of 18. Our registration form requires a date of birth, and accounts showing indicators of underage use are suspended pending identity review. If you believe a minor has created an account, please contact our 24/7 live chat immediately. Any data confirmed as belonging to a minor will be deleted without delay.
Updates to This Policy
tg339 may update this Privacy Policy from time to time — for example, when payment methods change or new game providers are added. When we make material changes, we will display a notice on the tg339.asia homepage for at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continued use of tg339 after the effective date constitutes acceptance of the revised policy.
Get in Touch
If you have a question about this policy, want to exercise a data right, or need to report a concern, reach our team through the live chat button on tg339.asia. Support is available 24 hours a day, seven days a week. We aim to send an initial response within one hour and resolve data-related requests within 30 days.
Please do not send sensitive documents (such as NID scans) through live chat messages. Use the secure KYC upload tool inside your account dashboard instead.
Gaming should be enjoyable. Set deposit limits, take breaks, or use our self-exclusion tool if you need one. Help is always available through 24/7 live chat.